Shipping & Delivery
- We ship within 1-2 days after receiving your payment. (You'll receive an email confirmation with tracking info)
- COD Cash On Delivery orders are subject to additional verification & shipped within 1 day after verification.
*Please note that there may be shipping delays during holidays
❓ DO YOU SHIP INTERNATIONALLY?
- Yes! We provide shipping to over 200 countries around the world.
- However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, please contact us & we'll do our best to make special arrangements to get our product in your hands!
❓ HOW LONG UNTIL I RECEIVE MY ORDER?
- We strive to get our products in your hands ASAP, however delivery time will vary by countries & carriers. These are our average time for Standard Shipping:
USA: 4-5 days
Canada & Mexico: 7-10 days
Asia / Oceania:
Vietnam: 1 day
Taiwan, China, Thailand, Singapore, Philippines, Hong Kong, Korea, etc: 4-7 days
Australia: 7-10 days
UK, Germany, Italy, France, Denmark, etc: 7-10 days
- 1) For our customers based internationally (Europe/Asia/Australia/etc)Your order will be shipped from our factory in Vietnam by Fedex, UPS, DHL, or EMS Express depending on the weight & size of your order.
- 2) For our customers based in North America (*USA/Canada/Mexico)our order will be shipped from our fulfillment centers in Los Angeles, CA or Chicago, IL via USPS, UPS or Fedex
- 3) ***For our USA customers with Amazon Prime membership:You can purchase our products at our Amazon store for FREE & FAST shipping! 👉 www.amazon.com/trueartirons 👈
❓ DO YOU OFFER EXPEDITED SHIPPING?
- Yes! For rush orders, we offer express shipping on a select number of countries
- USA: 1-2 days - Canada: 3-4 days - Asia: 3-4 days - Europe: 4-7 days - Australia: 4-7 days
❓ WHAT IF I'M NOT HOME TO RECEIVE MY ORDER?
- If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country & delivery method you choose.
- You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
❓ DO YOU PROVIDE TRACKING INFORMATION?
- Yes of course! You will receive an email with tracking within 2-3 days after ordering.
❓ I STILL HAVEN'T RECEIVED MY ORDER TRACKING. WHATS UP WITH THAT????
- Some shipping carriers may take longer to provide us with your order tracking. (3-4 business days)
- If it's been more than 5 days & you still haven’t received tracking info, please contact us & we'll get back to you ASAP.
❓ WHAT'S THE BEST WAY TO CHECK MY ORDER STATUS?
- We recommend you signup for your personal account for automatic tracking updates & easy access to all your orders history. 👉 https://trueartirons.com/account/login 👈